Preservation Information Organization Software systems based on the principles of associative information structures (such as hypertext) encourage the information linking and integration that is essential to knowledge processing. The value of such systems is derived from the hierarchical and network structure of information relationships. If the value of information lies in how it is organized, then systems that effectively communicate this organization of relationships can represent powerful sources of knowledge. Since contemporary documentation activities and tools have the capacity to collect enormous amounts of data, it is essential to devise a strategy for coherently organizing what is otherwise a disparate and widely fragmented information base. The effectiveness of a preservation information system is embodied in a structure that will facilitate the rapid access to a CRM knowledge base, and thereby enhance decision processes by providing researchers, planners, and managers with appropriate, meaningful data which has relevance to the context of preservation needs. It was on the basis of this fundamental premise that the case studies presented in this research were conducted. Information Organization Electronic Industrial Age vs. Information Age Information Flow: Three Problems